Our process couldn’t be more simple. But if all seems overwhelming and you need to chat, feel free to give us a call. Our team is always on hand to talk you through the process or discuss your project plans in more detail.
1. Choose between IKEA or HOWDENS cabinets? IKEA cabinets are flat-packed and easily accessible. HOWDENS cabinets are rigid and pre-assembled. Both suppliers offer their own benefits, including a range of sizes, as well as functional and innovative internal accessories that can be tailored to each project. Your choice can also be determined by project or budget.
2. Set out a design plan; both IKEA and HOWDENS offer a design service that can be arranged directly, either online or through your nearest branch. If you would like help or creative input from our design team during this stage, please get in touch.
3. Send us your design; once a design plan has been drawn up, you are ready for the next stage. Head over to the Quote page, click Get A Quote, and simply fill out the boxes and attach your file to the form. As soon as we receive your plans, we will start listing all the required fronts, panels, accessories, and/or any bespoke elements in your design brief.
4. Decide on materials and finishes; while working through the first three stages, you will no doubt be considering materials and finishes to complete the perfect look. We can also provide these product samples to help you verify materials, finishes, or laminate colors. Once we confirm your choices, we will factor them into your quote.
5. Review your quote; your quote will be broken down so that the descriptions and costings are clearly listed. This will help you scan the details and verify your order list. If any adjustments or changes are required, they will be applied prior to your final approval.
6. Processing your order: upon your approval, we will raise an invoice and request payment to begin your order. Once we receive payment, we will prepare your order for production. We have a 5-day buffer period during which you can make any final changes or adjustments. After this time, your order will begin production and charges may apply.
7. Delivery: we aim to deliver your order within 6-8 weeks. But don’t worry, we will keep you updated throughout the production process to help you stay on track and coordinate other arrangements you may have in place for when your delivery arrives.
8. Installation: we always recommend using a seasoned fitter. This will ensure that your installation is carried out with the same attention to detail as our beautifully crafted fronts. But rest assured, we will be with you every step of the way if you need any advice or support to help you complete your project swiftly and without compromise. We also offer a local installation service. Please contact us first to check if we cover your postcode.
We currently deliver throughout the UK using a network of shipping services both local and national.
Shipping costs are calculated based on location and added to your quotation. For enquiries outside of the UK please contact us for more information with alternative shipping arrangements.
Smaller orders are generally delivered to your front door. However, most of our orders are sent on a pallet and deliveries are kerbside only, and delivery will be made as close as possible to the delivery address, so long as there is reasonable access for the delivery vehicle.
To prevent damage during transit, the maximum length of any delivery organised by Plyfronts is 2400mm. Aria worktops are a maximum length of 3600mm and delivered directly from Formica. We recommend having help on hand to safely handle worktops and larger panels.
If you can easily get to our workshop in Stapleford Abbotts, Essex, you are also welcome to pick up your order from there.
All goods purchased from Plyfronts are made-to-order. Unfortunately, we are unable to offer a refund if you simply change your mind. We are also unable to refund or replace if items are ordered in error.
It is the responsibility of you the customer to ensure you have ordered the correct items before completing any purchase. For this reason, we would encourage you to send us your IKEA or HOWDENS design plans, where applicable, before completing your order. We will then check that you have all the items you need. Please also double check the items list on the quotation before ordering.
Once you receive your order, please check that all parcels are delivered intact and without damage. If your parcel packaging was damaged during transit, please check the items and email us within 48 hours of delivery with any issues. Please include photos of any damage.
In the unlikely event that any of the items you receive are faulty or damaged, we will, of course, repair or replace these items as necessary. We also understand that you may not immediately carry out your installation, so once you’ve fully unpacked your order, faulty or damaged items must be reported to us within 7 days of receiving them.
Please check all items before installing. In the case of worktops, if you do encounter a problem, please do not install them before contacting us. We are unable to take responsibility for damaged worktops once they are installed.
Office
1st Floor Kings House
101 Kings Road
Brentwood
CM14 4DR
Workshop
Unit 11, Brook Farm
Stapleford Road
Stapleford Abbotts
RM4 1EJ
By appointment only.
Our office is not open to the public, but if you would like to visit us at the workshop, please contact us to book an appointment. If you don’t live locally or cannot visit, we can also arrange an online consultation.
Hopefully we can answer any of your queries below, but if you can’t find the answer to a question please do not hesitate to get in touch.
General
Plyfronts is a trading name of Plyco Ltd. Definitions In these Conditions the โCompanyโ, โUsโ and โWeโ refers to Plyco Ltd, (Unit 11, Brook Farm, Stapleford Road, Stapleford Abbotts, RM4 1EJ). The โCustomerโ and โYouโ refers to the Customer of the Company. The โContractโ is any contract for supply of goods by the Company to the Customer. The โGoodsโ means any goods that are the subject of this contract. These terms and conditions shall apply to any orders placed with Plyco Ltd. By placing an order with Plyco Ltd you agree that you have read and agree to our terms and conditions. Please ensure that you have fully read these terms and conditions before placing and order.
Pricing and Payments
All prices are quoted including 20% UK VAT. We reserve the right to change prices at any time and correct any errors in pricing. Shipping costs are not included in the pricing and will be calculated and added to your order. Should the customer order from outside of the UK the customer will have the sole responsibility for paying any import or duty fees incurred. Plyco Ltd will not accept any liability for orders held at customs. We accept payment through BACS and card payments. Once payment has cleared you confirm your order of the goods as set out in the invoice. On clearance of payment Plyco Ltd will send an email notification to the client. Following confirmation of your order you will have 24 hours in which you are entitled to cancel or change your order. Cancellation should be confirmed in an email. Any fees incurred by Plyco Ltd will be charged back to the customer.
Lead Time and Deliveries
Our lead time for production of made to order items is 6-8 weeks. On completion of production there may be up to 5 working days extra for delivery. We make every effort to produce and deliver goods within this time frame. We are not able to provide an exact delivery date on payment of the order. Either Plyco Ltd or our delivery partners will contact you to arrange a delivery date when the goods are ready for dispatch. We will not accept any liability for any losses should an order arrive later than the stated date. It is our suggestion that you do not book in for any additional trades to carry out further works until the goods have arrived on site. Deliveries are kerbside only, and delivery will be made as close to the delivery address as the delivery vehicle can reasonably access, the items will not be carried into the property. It is the customers responsibility to ensure that there is adequate help available to unload the delivery vehicle. The delivery driver is not obliged to help with unloading, and no liability shall be placed on the driver or Plyco Ltd if damage or injury is caused during unloading. Once the goods are removed from the delivery vehicle all liability passes to the customer. A signature will be required for any delivery and someone will need to be on site to receive the goods. All packaging and goods should be carefully checked for damage before signing the delivery slip, any damage must be noted on the delivery slip. In addition to noting any damage on the delivery slip we will require notification of the damage via email to returns@plyfronts.co.uk this email must contain photographic evidence of the damage, and be received within 48 hours of the delivery time. Claims for damage will not be accepted unless these terms are fulfilled. If there is nobody present to sign for or unload the goods the delivery will not be carried out. In this case the customer is liable for any associated cost of re-delivery. If goods are returned to Plyco Ltd the customer will be responsible for any fees related to the return of goods.
Returns and Refunds
As all goods are made bespoke to you, we are not able to accept any returns. If Plyco Ltd accepts liability for goods damaged during delivery, or faulty items, we will provide replacement doors as soon as possible. The cost of postage for any return is the responsibility of the customer. The customer must also ensure that any returned items arrive to us in perfect unused condition. Should any items have any manufacturing defects the customer must contact Plyco Ltd. If we accept liability for the defects replacement products will be issued as soon as possible.
Distance Selling Regulation
The distance selling regulations set out that a private customer has the right to cancel orders of standard products up to 14 days after the order is delivered without giving a reason. The supply of personalised goods, or goods made to a customerโs specifications are exempt from these regulations. All orders for doors, drawer fronts, dishwasher fronts, cover panels and plinths are made specifically for the customer to order and are not carried as stock items by Plyco Ltd. As such any order for these items is not covered by the distance selling regulations, and terms for cancellation are as set out within this document. In the case of orders containing standard products you have the right to withdraw your purchase within 14 days of receiving the goods. Notification that you wish to exercise your right to withdrawal must be made via an email to returns@plyfronts.co.uk. The email must clearly state that you wish to exercise your right of withdrawal. When using the right of withdrawal the customer will be responsible for any costs related to the return of the goods. The customer is responsible for making sure that the goods are suitably packaged for delivery, and arrive with no damage, in original condition, and including the original packaging. In the case of any damage caused during return shipping the customer should seek compensation from the shipping company. In the case of any diminished value to the goods, either caused by handling by the customer, or during return shipping, Plyco Ltd will hold the customer responsible for reimbursement. Plyco Ltd will reimburse you the purchase cost of the goods within 14 days of either; receiving evidence that the goods have been sent, or receiving the goods. Reimbursement will be made via the same payment method you used to pay, unless agreed otherwise between Plyco Ltd and the customer. Should the conditions above not be met Plyco Ltd reserves the right to refuse a return.
Return address:
Plyco Ltd
Unit 11, Brook Farm
Stapleford Road
Stapleford Abbotts
RM4 1EJ
Warranty
All of our goods are covered by a 2 year warranty against production defects. General wear and tear, scratches, dents, defects due to heat or water exposure and any damage caused by the customer are not covered. Any damage or alterations to the goods carried out by the customer void this warranty. Should Plyco Ltd accept liability to a defect replacement products will be issued as soon as possible.
Personal Data
When placing on order the customer will be required to provide such personal information that is required for fulfillment of the contract. By placing an order you agree that this information is to be stored by Plyco Ltd. For further information refer to our Privacy Policy.
Privacy Policy
Plyco Ltd will request the following personal information; name, email address, billing address, shipping address and phone number. This information will be collected should you; register on our website, place an order, subscribe to a newsletter; fill out a form on our website. The information gathered from the customer may be used by Plyco Ltd in the following ways; to personalise user experience on the website, to process transactions, to send emails regarding orders, deliveries, or newsletters, to contact the customer with regards to orders. Plyco Ltd does not share your personal data with third parties without advance notification. Your personal information will be shared with any parties who are responsible for assisting in the management of our website or conducting our business, on the basis that these parties will keep this information confidential. If required by law to release this information we will do so.
Information we may collect about you
To ensure you have the best experience with our services, we may ask for your name, email address, mailing address, postcode, and phone number when you place an order, sign up, or fill out a contact form. When placing an order we will also require your credit card or bank account information for the transfer or any other means of payment when placing an order. The type of data collected by this application depends on the payment system used.
How we use your personal data
We will use the information you provide when you register, order, sign in, sign up for a newsletter, or fill out a contact form to improve our website, process your transactions and orders, communicate with you about your order or other requests, and contact you after you have sent an enquiry or service request.
Analytics
When you visit our website, we collect information about your visit, such as your IP address, the date and time of your visit, and the pages you visit. We also use cookies to track your progress through our website and to collect information about how you use our website. This information helps us to improve the way our website works and to make it more user-friendly.
Your privacy rights
You have the right to request a copy of your personal data, including any data you have provided to us. You also have the right to request that we erase any personal data we hold about you. However, we may be obliged to keep some data for administrative, legal, or security purposes.
Third party disclosure
We do not sell, transfer, or trade your personal information without your consent. This does not include our website hosting partners, business partners, suppliers, or other parties who help us serve you.
Links to other websites
This website may contain links to other websites. We do not control these websites and are not responsible for their content. This privacy policy does not apply to your use of these websites. We recommend that you read the privacy policy of any website you visit before using it.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.
Amendments
We will occasionally update our privacy policy. Please check this page to stay informed of any changes. We will also notify you of any significant changes via email.
